Returns made simple.
Shopping should always feel exciting. Here is everything you need to know about returns, refunds, exchanges and order support.
A little peace of mind with every purchase.
At Createzy, we want every toy and gift to bring happiness. If something isn't right with your order, our return and refund process is here to help. This policy explains how to request assistance and what to expect.
Three easy steps to get help
Start a return or report an order issue with our simple support process.
Tell us what's wrong
Contact us with your order number, the issue and photos if needed.
We review your request
Our team checks your request and coordinates with the relevant supplier when necessary.
Get a resolution
Follow the instructions for an approved return, replacement or refund.
Return eligibility
Returns are subject to product eligibility, the applicable return window and consumer protection requirements.
Everything you should know
Clear information about returns, refunds and order changes.
Eligible returns
Products may qualify for returns depending on their condition and applicable terms.
- Damaged products received.
- Incorrect items delivered.
- Verified manufacturing defects.
- Other eligible returns under applicable rules.
Refunds & processing
Approved refunds are generally issued through the original payment method where possible.
- Refund approval is communicated to customers.
- Payment providers may require additional processing time.
- Refunds are subject to applicable laws and confirmed terms.
Estimated time: [Insert actual timeframe]
Shipping & return costs
Return shipping arrangements may vary depending on the product, issue and supplier.
- Contact us before returning a product.
- We will explain the return address and shipping arrangements.
- Applicable return costs will be communicated according to our terms and legal obligations.
Exchanges & replacements
Exchanges or replacements may be available for eligible products, depending on stock and supplier availability.
- Report incorrect or defective products.
- Share relevant order information.
- Our team will explain available solutions.
How our dropshipping process works
Createzy uses third-party dropshipping fulfillment arrangements, including HHC Dropshipping where applicable. Some orders may be shipped directly from a supplier rather than from our own location.
This can mean that return addresses, shipping arrangements and processing requirements differ by product. Please contact Createzy before sending any item back. Our support team will coordinate with the relevant supplier when necessary.
Order cancellations
If you want to cancel an order, contact us as quickly as possible. Orders that have already entered fulfillment or been dispatched may not be cancellable. Applicable return rights still apply.
Non-returnable items
Some items may be excluded from change-of-mind returns where legally permitted. This may include products damaged through misuse or items specifically identified as non-returnable before purchase.
Mandatory consumer rights are not affected by these exclusions.
Frequently asked questions
Need a quick answer? Start here.
How do I request a return?
Contact us at info@createzy.me or through WhatsApp with your order number and a description of the issue. Our team will review your request and share the next steps.
Can I return a damaged toy?
Damaged or defective products may qualify for a return, replacement or refund. Please report the issue and share clear photos or videos where requested.
How long does a refund take?
Refund processing depends on the approved refund method and payment provider. We will share the applicable processing information when your refund is approved.
Can I cancel an order after placing it?
Contact us immediately. We will check whether the order has entered fulfillment or has already been dispatched.
Where should I send my returned product?
Please wait for return instructions from our team. Because some products are fulfilled through dropshipping suppliers, the correct return address can vary.
Who pays for return shipping?
Shipping cost responsibility depends on the reason for the return, the applicable terms and consumer protection requirements. We will explain the relevant arrangements before you return an item.
Let's make things right!
Need help with a return, refund, replacement or order? Our team is ready to assist you.
info@createzy.me
Last updated: October 1, 2026
